Terms & Conditions

DEFINITIONS :

Seller – DOROTA GOLDPOINT FZ-LLC, d3, Co-Working Building 3, Dubai, phone +971 50 413 5029, e-mail: kontakt@dorotagoldpoint.com;

Registration Form – the functionality of the Online Store, through which the Customer, providing his personal data, can create a Customer account, and then using which he can purchase Products;

Consumer – a natural person who performs a legal transaction with an entrepreneur not related directly to his business or professional activity;

Client – a natural person with full or limited legal capacity, a legal person or an organizational unit without legal personality, but having legal capacity, using the Online Store;

Online Store – run by the Seller having the Online Store available at www.dorotagoldpoint.com through which the Customer can purchase Products from the Seller;

Product – products delivered by the Seller, presented in the Online Store, that may be the subject of a sales contract;

Cart – the functionality of the Online Store that allows you to prepare a list of products made
of the Products offered in the Online Store, based on the Customer’s choices;

Regulations – these regulations of the Online Store www.dorotagoldpoint.com ;

UPK – the Act of May 30, 2014 on consumer rights;

UODO – the Act of May 10, 2018 on the protection of personal data;

Customer Account Agreement – a free, voluntary contract for the provision of electronic services, regarding the Customer’s ability to use the functionality of the Online Store;

Order – Customer’s declaration of will expressed using the functionality of the Online Store, indicating: the quantity and type of the Product available in the Online Store at the time of expressing the declaration of will (placing the Order), price, place of issue of the goods, customer data. The order constitutes an offer to conclude a contract for the purchase of a Product with the parameters specified in the Order.

§ 1. GENERAL PROVISIONS

1. These Regulations define the rules for using the Online Store available at the internet address www.dorotagoldpoint.com , including in particular:

a) concluding contracts for the sale of Products via the Online Store,

b) placing Orders for Products available in the Online Store,

c) delivering ordered Products,

d) payment of the sale price of the Products and delivery costs,

e) the right to withdraw from the contract,

f) complaint procedures.

2. The customer is obliged to comply with all the provisions of the Regulations.

3. The sale takes place on the basis of the version of these Regulations in force at the time of placing the Order.

4. The Customer may contact the Seller from Monday to Friday, from 10:00 a.m. to 6:00 p.m., in particular, submit a complaint by: e-mail: kontakt@dorotagoldpoint.com , telephone: +971 50 413 5029, by letter to the Seller’s postal address, i.e. DOROTA GOLDPOINT FZ-LLC, d3, Co-Working Building 3, Dubai.

5. All Information about the Products available in the Online Store’s assortment constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

6. To use the Online Store, including viewing the assortment of the Online Store and placing Orders for Products, it is necessary to:

a) a computer or mobile device with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;

b) an active e-mail account (e-mail) and a telephone number – regarding the submission of Orders for Products.

7. Placing by the Customer Orders for Products offered by the Online Store requires proper registration in accordance with the provisions of § 2 of the Regulations.

§ 2. REGISTRATION, SCOPE, RULES AND CONDITIONS FOR USING THE ONLINE STORE

1. In order to register in the Online Store (to create a Customer account), the Customer should complete the Registration Form, providing:

a) name and surname or nickname,

b) e-mail address,

c) telephone number,

d) password,

e) delivery address (street, city, postal code, voivodeship, country).

2. In addition, the Customer should read the current Regulations of the Online Store and then accept its provisions. In order for the Seller to provide services offered by the Online Store and for the implementation of Orders, the Customer should consent to the processing of personal data to the extent necessary for the proper implementation of services provided electronically.

3. After filling out the Registration Form correctly and truthfully, press the “Register” button. A message confirming the registration of the Customer’s account will be sent to the e-mail address (e-mail address) provided in the Registration Form.

4. The contract for the provision of electronic services in the field of setting up and using the Customer Account on the website of the Online Store is concluded at the time of activating the Customer Account. The Customer Account service is provided free of charge for an indefinite period.

5. The information provided in the Registration Form should be true and up-to-date.
In the event of providing untrue or out-of-date information, the Seller is not obliged to complete the Order.

6. The Customer may terminate the Customer Account agreement at any time, without giving any reason and without incurring costs, by sending the Seller a request to delete the Customer’s account via e-mail to the address kontakt@dorotagoldpoint.com along with the Customer’s e-mail address (e-mail address). ) currently registered in the Online Store.

7. Registration and use of the offered functionality of the Online Store are free and voluntary.

8. After registering in the Online Store, each login is carried out using the data provided in the Registration Form.

9. The Seller declares that in order to ensure the security of messages and data provided in the Online Store, he takes technical and organizational measures appropriate to the degree of risk, in particular measures to prevent the acquisition and modification of personal data sent via the Internet by unauthorized persons.

10. Logging in to the Online Store takes place by entering the e-mail address and password provided during registration of the Customer’s account via the Registration Form in the login form.

11. The data provided during account registration may be changed after logging into the Customer’s account.

12. A customer who has registered a customer account may use all available functionalities of the Online Store, including placing Orders for Products available in the Online Store’s assortment.

13. Complaints about the Products may be submitted pursuant to the provisions of § 7 of the Regulations.

14. The customer is obliged in particular to:

a) keep the login and password to his account in the Online Store secret, within the limits resulting from generally applicable law, the Customer is responsible for all activities related to the use of the login and password for a given account in the Online Store, and the password is confidential information for the exclusive use customer messages,

b) use the services offered by the Seller in a way that does not disturb the functioning of the Online Store, in particular through the use of specific software or devices,

c) use the services offered by the Seller in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the customs adopted in a given scope,

d) use the services offered by the Seller in a way that is not inconvenient for other Customers and the Seller, with respect for their personal rights (including the right to privacy) and other rights they are entitled to,

e) to use any content contained in the Online Store only for personal use.

15. In the event of a breach by the Customer of the provisions referred to above in sec. 14 The Seller may terminate the contract for the provision of the Customer’s account service with a 14-day notice period. The Seller may submit a statement to the Customer on the termination of the contract for the provision of the Customer Account service via e-mail to the e-mail address currently registered in the Online Store. Termination of the contract for the provision of the Customer’s account service will result in blocking and deletion of the Customer’s account in the Online Store.

16. Effective placement of an Order is possible only if the Product selected by the Customer is available in the Seller’s warehouse, which is shown by posting information on the availability of the Product. It is also possible to purchase a product on request. 

17. The Seller reserves the right to make mistakes in the description of the Products. The photos of the Products are only examples and are used to present the models specifically indicated in them. The Seller is not responsible for photos and descriptions placed next to individual Products.

§ 3. ORDERS

1. The Customer may purchase the Product by submitting an Order. Orders for Products available in the Online Store (after prior registration and selection of Products) are placed by clicking the “Buy and pay” button. By placing an Order, the Customer confirms and acknowledges that the Order entails the obligation to pay the amount indicated in the Order.

2. An indispensable element of the Order submission procedure is reading and acceptance by the Customer:

a) (Obligatory) current Regulations available on the Online Store website,

b) (obligatory) consent to the processing of personal data,

c) (Obligatory) information about the rights inherent in the UPK (Consumer Rights Act), which the Customer confirms by checking the appropriate box – thus confirming that it has been read – before placing the Order.

3. The Client hereby acknowledges that failure to read the Client’s acceptance of the information indicated above in sec. 2 points a – c in the course of placing the Order prevents the Customer from using the possibility of purchasing the Product in the Online Store.

4. The Customer may place Orders for Products available in the Online Store’s assortment
7 (seven) days a week and 24 (twenty four) hours a day. In order to place an Order, the Customer should:

a) log in to the Online Store using the login form based on the data provided at the stage of completing the Registration Form,

b) select the product that is the subject of the Order, and then click the “Add to Cart” button,

c) select the type of delivery (product delivery method) – if available,

d) enter the details of the recipient of the Order and the address to which the product is to be delivered,

e) click the “Buy and pay” button.

5. Information about the total value of the Order (Product price including all additional costs) is each time provided on the website of the Online Store when placing the Order.

6. Until the Order placement is confirmed – by pressing the “Order and pay” button – the Customer may modify the Order in terms of selecting (adding or removing) the Product from the basket.

7. Placing an Order by the Customer means submitting to the Seller an offer to conclude a sale (purchase) contract for the ordered Product.

8. After placing the Order by the Customer, a confirmation of receipt by the Seller of the Order placed by the Customer will be sent to the Customer’s e-mail address indicated in the Customer’s account (at the stage of completing the Registration Form), along with all the data allowing to determine the ordered service.

9. Confirmation of the acceptance of the Order (including making available, recording and securing) all essential provisions of the Product sales contract is made by sending the Customer confirmation of the acceptance of the Order for execution in the manner indicated in paragraph 8 above, by including in the content of the e-mail sent by the Online Store: information about the ordered Product along with an indication of its price, delivery cost (unless the delivery is free), the amount to be paid for the entire Order, Online Store Regulations, information about the right to withdraw from the contract with a template of the declaration of withdrawal from the contract to be downloaded independently, information about the possibility of submitting a complaint together with a complaint form for self-download, information about the content of the Regulations for self-download.

10. The delivery time indicated in the Order Confirmation is an approximate time counted from the moment the Order is accepted for execution until the Product is shipped to the Customer via the delivery methods indicated below in the Regulations.

§ 4. PAYMENTS

1. Prices of Products indicated on the websites of the Online Store:

a) are given in AED,

b) do not include delivery costs (unless it is expressly reserved and indicated for a given Product – by information about free delivery), while Delivery costs depend on the method of delivering the Product to the Customer, on the value and size of the Order and are given when choosing the method delivery of the Product by the Customer.

2. The prices of the Products in the Online Store do not include the delivery costs of the Product, unless there is information about the free delivery of the Product next to the Product. Information on the total amount of the Order, including Product prices and delivery costs, is presented in the Cart after the Customer selects the Product, payment method and delivery method. Information about the total amount of the Order will be additionally sent to the Customer in accordance with the procedure set out in § 3 sec. 9 above.

3. Delivery costs will be provided only when the Customer is obliged to bear them, ie when the costs of delivery of the Products will not be covered by the Seller (free delivery).

4. The price given for each Product is binding from the moment the Customer receives the Confirmation of accepting the Order for execution, referred to in § 3 sec. 8 of the Regulations.

5. Delivery costs are determined in accordance with the provisions of § 5 of the Regulations and each time they are indicated to the Customer at the stage of order fulfillment (except when free delivery takes place).

6. The binding and final price of the Product and the cost of delivery is the total price of the Order given in the Cart at the time of placing the Order by the Customer on the website of the Online Store.

7. The total amount of the Order is the amount to be paid by the Customer, which consists of the price of the total items for the Ordered Products and the cost of delivery.

§ 5. COMPLETION OF ORDERS

1. The execution of the Order takes place (begins) after the Customer receives the Confirmation of the offer and the confirmation of the placed Order by using the link contained in the message in accordance with § 3 sec. 8 of the Regulations. 

2. The deadline for completing the Order with delivery to the Customer should be up to 14 working days in the territory of the Republic of Poland.

3. The Order completion date indicated in sec. 2 above may be exceeded for reasons related to possible difficulties in the execution of the Order resulting from reasons beyond the control of the Seller.

4. The Seller shall immediately inform the Customer about any difficulties in the execution of the Order in the form of an e-mail to the e-mail address provided by the Customer when placing the Order.

5. If the cost of delivery is borne by the Customer, it is added to the price for the selected Product. The cost of delivery depends on the choice of the delivery method and place of delivery, in accordance with the price lists used by the carrier, which will be shown on the Product. As far as it is clear from the content of the offer, the cost of delivery of the Product is borne by the Seller (free delivery).

6. As for some or all of the Products offered by the Seller, the Online Store may provide / offer free delivery of the purchased Product . In such a situation, relevant information is placed next to a given product, and the amount to be paid for the Product is the total price that the Customer must pay for the Ordered Product with delivery.

7. Products are delivered to the address indicated by the Customer via courier.

8. The exact costs of delivery of the Product in the territory of the Republic of Poland are indicated on the website of the Online Store, unless the delivery costs are covered by the Seller (free of charge) on the terms specified above in paragraph 6.

9. The Customer, when collecting the parcel with the Order, should check the delivery status. In the event of damage to the delivery after its receipt from the supplier, the Customer should immediately contact the Seller in the manner indicated in § 1 para. 4 of the Regulations.

10. The maximum execution time for the Order is 30 business days.

§ 6. WITHDRAWAL FROM THE CONTRACT

1. A Customer who is a Consumer in accordance with UPK may withdraw (in whole or in part) from the contract for the sale of Products concluded via the Online Store at a distance without giving a reason, by submitting an appropriate statement in writing within 14 days from the date on which the Consumer or a third party other than the carrier and indicated by the Consumer came into possession of the purchased Product (hereinafter referred to as withdrawal from the contract of sale or withdrawal from the contract).

2. In the event of withdrawal from a distance sales contract, the contract is considered void and the consumer is released from any obligations.

3. In a situation where one Order the Consumer purchases more than one Product, the right of withdrawal may be exercised in whole or in part, depending on the Consumer’s decision. This means that the Consumer has the right to withdraw from the entire Order or to withdraw from part of the Order.

4. The deadline to withdraw from the contract (in whole and in part) expires after 14 days from the date on which the Consumer acquires (or a third party other than the carrier and indicated by the Consumer) of the ordered Product.

5. The above right may be exercised by the Consumer by sending a written declaration of withdrawal from the contract. An exemplary model of the declaration of withdrawal from the contract
which the Consumer may use is made available in accordance with paragraph 6 below.

6. Information on the right to withdraw from the contract along with the model withdrawal declaration (constituting Annex 1 to the Regulations) is provided to the Consumer:

a) during the Order submission procedure, in addition

b) is included in the Order confirmation referred to in § 3 sec. 9 of the Regulations and

c) is available on the website of the Online Store.

7. Pursuant to Art. 38 UPK, the right to withdraw from a distance contract is not entitled to a distance contract, the Consumer is not entitled to the following contracts:

1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract,

b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;

c) in which the subject of the service is an item that deteriorates quickly or has a short shelf-life,

d) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery,

e) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,

f) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery,

g) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

8. The Seller shall refund the payment using the same method of payment as used by the Consumer.

9. The consumer is obliged to return the product to the seller together with a declaration of withdrawal from the sales contract. To meet the deadline, it is enough to return the Product to the address indicated in § 1 para. 4 above before its expiry. At the same time, the consumer is obliged to return the Product to the Company in a condition not exceeding the necessary nature of the Product, as well as its features and functioning. The consumer is liable for a decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature of the Product, its features or functioning. The Product returned by the Consumer should be packed in an appropriate manner, ensuring no damage during transport.

10. The consumer bears only direct return costs – the cost of sending the Product to the Seller .

11. In the event of effective withdrawal from the Agreement, the Seller is obliged to immediately, but not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the sales contract, return to the Consumer all payments made by him, subject to paragraph 13 below. In the event that the Product was delivered in a manner other than at the expense of the Seller – free delivery), the Seller shall additionally reimburse the Consumer for all costs of delivering the product received from the Consumer – delivery costs from the Seller to the Consumer – except for additional costs resulting from the method of delivery chosen by the Consumer. than the cheapest standard delivery method offered by the Seller.

12. The Seller may withhold the reimbursement of payments received from the Consumer until the Product is returned or the Consumer provides proof of its return, depending on which event occurs first.

§ 7. COMPLAINTS

1. The Seller is liable to the Customer if the Product sold has a physical or legal defect (warranty). A physical defect of the Product is the non-compliance of the delivered Products with the contract. The customer has the right to lodge a complaint within 2 (two) years from the date of delivery of the given Product by the Seller.

2. The Seller, within 14 calendar days, will respond to the Customer’s complaint and notify him of the way to proceed.

3. In order for the Seller to consider the complaint, the Customer should deliver the Product or Products under complaint together with the proof of purchase of the Product (s) to the Seller and a description of the complaint.

4. A specimen of the Complaint Form (attached as Annex 2 to the Regulations) is provided to the Customer:

a) during the Order submission procedure, in addition

b) is included in the Order confirmation referred to in § 3 sec. 9 of the Regulations and

c) is available in the Regulations available on the Online Store website.

5. If the Product was delivered via courier company, the complaint (ie the Product complained about, description of the complaint) should be sent to the address indicated in § 1 sec. 4 of the Regulations. The Seller does not accept any parcels sent COD.

6. If the complaint is considered in favor of the Customer – the Seller shall immediately replace the defective Product with a Product free from defects or remove the defect. The above does not affect the Customer’s ability to submit a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations.

7. If it is not possible to replace the Product, remove the defect of the Product or reduce the price, the Seller will refund the amount immediately in accordance with applicable law.

8. The Customer purchasing the Product for purposes related directly to his professional or business activity (the Customer who is not a consumer) has the right to file a complaint in accordance with the applicable legal provisions, while the Seller’s liability under the warranty for physical defects of the Products is limited to the amount which the Customer paid to the Seller for the purchase of a given Product.

§ 8. PROTECTION OF PERSONAL DATA

1. The administrator of personal data within the meaning of art. 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection), hereinafter referred to as the GDPR, is DOROTA GOLDPOINT FZ-LLC, d3, Co-Working Building 3, Dubai, phone +971 50 413 5029, e-mail: kontakt@dorotagoldpoint.com.
2. The customer provides personal data in the process of registering an account in the Online Store and in the process of using the Online Store, including making purchases in the Online Store.

3. Providing personal data by the Customer is voluntary, however, the Customer acknowledges that failure to provide personal data may prevent the Seller from providing services electronically (statutory requirement) and making purchases by the Customer in the Online Store (contractual requirement).

4. The Seller processes personal data in accordance with the provisions of the GDPR, the Act of May 10, 2018 on the Protection of Personal Data (consolidated text: Journal of Laws 2018, item 1000), the Act of July 18, 2002 on the provision of electronic services ( consolidated text: Journal of Laws of 2017, item 1219, as amended).

5. The legal basis for the processing of the data of the Online Store Customer is Art. 6 sec. 1 lit. c GDPR
in connection with joke. 18 sec. 1 and 2 of the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws 2017, item 1219, as amended) and the performance of the contract in accordance with Art. 6 sec. 1 lit. b GDPR. The customer’s personal data will also be processed on the basis of art. 6 sec. 1 lit. a GDPR, i.e. separate and voluntary consent for the purpose of sending commercial information about the products and services of the Seller’s customers.

6. The Seller processes personal data in order to provide services by electronic means (customer account service), including concluding with the Customer and performing contracts for the sale of Products ordered by the Customer in the Online Store. In the event of a separate and voluntary consent by the Customer, the Customer’s personal data will also be processed for the purpose of sending commercial information
about the Seller’s products and services.

7. Personal data will be stored by the Seller until the Customer deletes the account, however, in the case of the implementation of the sales contract or the Order – for a period of at least 5 years counted from the end of the calendar year in which the Seller was required to pay the tax 
in connection with the Customer’s order / performance of the contract. In certain situations, e.g. the investigation or defense of claims, the provisions may provide for a different period justifying the storage of the Customer’s data.

8. Personal data will be transferred by the Seller to companies that support it in the field of teleinformation and legal services, as well as those that deliver goods. The Seller does not transfer Customers’ personal data to third countries.

9. The customer has the right to:

a) access to personal data. At a separate request of the Customer, the Seller will provide the Customer with detailed information as to whether, to what extent and for the purpose, he processes his personal data.

b) request a copy of the processed personal data. At the request of the Customer, the Seller will make a copy of the Customer’s personal data. The copy will be made available in the popular IT file format. The first copy will be made available free of charge. However, for each subsequent one, the Seller may charge a fee in the amount that will be determined based on the provisions of the GDPR.

c) rectification and deletion of personal data. If it turns out that the Customer’s personal data is incorrect, the Seller will remove the incorrectness. The seller will do it on his own initiative – or if the customer notices it – on the customer’s request. The customer may correct the data
at any time using the functionality of your Account. If the Customer does not wish to process personal data, the Seller will delete it from its databases, provided that it has no other grounds for further processing of the Customer’s data. The deletion of some data may prevent the further provision of services to the customer – this applies to those services in connection with which it is necessary to process personal data that have been made available. For example, the Seller will not be able to provide services related to the Customer’s account if the Customer requests the removal of the e-mail address and login. Despite the Customer’s request to delete his personal data, the Seller will, however, be able to process some personal data on the terms set out in point 6 of the Regulations and the GDPR.

d) restrictions on the processing of personal data. In the cases provided for by the GDPR, at the request of the Customer, the Seller will limit the processing of his personal data. Limiting the processing of personal data prevents their use beyond storage. In this case, any other activities on the data subject to processing restrictions may be performed only with the consent of the Customer.

e) requests for the transfer of processed personal data. Under the terms
of the GDPR, the Customer may request the transfer of personal data saved in a standard machine-readable file format. If the Customer’s goal is to transfer the data to another administrator, the Seller will send a file containing the Customer’s personal data directly to the indicated administrator.

f) objection. In some cases, even if the Seller processes the Customer’s personal data in accordance with the law, without the Customer’s consent, the Customer may request the Seller to stop processing personal data by raising an objection. It will be justified if the Customer demonstrates that the Seller’s lawful actions still violate the interests, rights or freedoms of the Customer.

g) withdraw consent to the processing of personal data processed on the basis of the consent (e.g. receiving commercial information from the Seller’s customers). Once given, consent to data processing is not granted forever. If, for any reason, the Customer changes his mind, he may withdraw consent to the processing of personal data.
In such a situation, if the Seller does not have a separate basis for processing, he will cease to use the Customer’s personal data for the purpose for which his consent has been expressed. The Customer may withdraw the consent at any time by modifying the settings available as part of the Customer Account or by sending a request to withdraw consent to the e-mail address: kontakt@dorotagoldpoint.com. Withdrawal of consent does not affect the processing of personal data carried out by the Seller before its withdrawal.

h) complaints to the supervisory authority. The body supervising the observance of the client’s rights in the field of personal data processing is the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw). If the Customer believes that
his rights have been violated by the Seller’s actions related to the processing of personal data, you may lodge a complaint with the President of the Personal Data Protection Office.

10. In order to provide the Seller’s products or services tailored to the individual needs or preferences of the Customer, personal data and related data regarding submitted Orders, purchased products or services may be subject to profiling. The Seller will exercise due diligence so that profiling does not have any negative consequences for the Customer and serves only the justified interests of the Seller understood as the marketing of its own products and services, and in the event of a separate consent by the Customer, also the products and services of the Seller’s customers.

11. In matters related to the protection of personal data, please contact the following
e-mail address: kontakt@dorotagoldpoint.com .

§ 9. AMLIBLE SETTLEMENT OF DISPUTES

1. The Seller hereby informs that in the event of a dispute related to the performance of the contract, the Consumer, in order to avoid possible litigation, has the option to:

a) to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of any dispute arising between the Consumer and the Seller,

b) to apply to a permanent amicable consumer court operating at the voivodeship inspector of the Trade Inspection with a request to settle the dispute arising from the concluded sales contract.

2. The use of out-of-court complaint and redress procedures is voluntary, and both parties, ie the Seller and the Consumer, must agree to the procedure.

3. In order to initiate proceedings, an appropriate application should be submitted to the competent Provincial Inspectorate of Trade Inspection – depending on the type of proceedings – an application for mediation or an application for consideration of the case before an arbitration court. The Seller hereby informs that the relevant applications are available on the websites of the Provincial Inspectorates of the Trade Inspection.

4. Notwithstanding the foregoing, the Seller hereby informs that detailed information on extrajudicial methods of dealing with complaints and redress, as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations for which statutory tasks it is necessary to protect consumers, Provincial Inspectorates of the Trade Inspection and at the address of the Office of Competition and Consumer Protection: www.uokik.gov.pl. In addition, the Consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, including Of the Consumer Federation at the website address: www.federacjakonsumentow.org.pl .

§ 10. FINAL PROVISIONS

1. The Regulations enter into force on 01/12/2019.

2. Recognition of individual provisions of these Regulations in the manner prescribed by law as invalid or ineffective, does not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid provision, the rule that is closest to the purposes of the invalid provision and all of these Regulations will be applied.

3. The Seller reserves the right to amend the Regulations for important technical, legal and / or organizational reasons. The amendment to the Regulations becomes effective on the date indicated by the Seller, not less than 7 days from the moment the amended Regulations are made available on the Online Store website.

4. Orders placed by customers before the entry into force of amendments to the regulations are implemented in accordance with the existing provisions of the regulations.

5. The Seller is not responsible for:

a) blocking by administrators of mail servers sending messages to the
e-mail address indicated by the Customer and for removing and blocking e-mails by software installed on the computer used by the Customer,

b) for disruptions, including interruptions, in the functioning of the Online Store caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.

6. In the event of non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail, and the remaining provisions shall remain in force to the extent permitted by law.

7. Polish law shall apply to the Sales Agreement for products in the online store. The contract is concluded in Polish.

Attachments:

a) Template of the declaration of withdrawal from the Agreement with information on the right to withdraw from the agreement;

b) Complaint form template.

Annex 1 to the Regulations of the online store www.dorotagoldpoint.com

WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee:

…………………………………………………………………………………………………………………………………… ……………… ..

I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items: 

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

Order number: 

…………………………………………………………………………………………………………………………………… ……………… ..

Date of receipt of the Product: 

…………………………………………………………………………………………………………………………………… ……………… ..

Name and surname of the consumer (s): 

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

Consumer (s) address: 

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

Signature of the consumer (s) (only if the form is sent in paper version): ………………………….

Date: ………………………………… ..

(*) Delete as appropriate.

INFORMATION CONCERNING THE RIGHT TO WITHDRAW FROM THE AGREEMENT

§ 1. THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. We hereby inform you that pursuant to the Act of May 30, 2014 on consumer rights. (Journal of Laws of 2017, item 683, as amended), you have the right to withdraw from the contract for the purchase of products offered for sale by Goldpoint Dorota Kasprzak – Sabik within 14 days without giving any reason.

2. In a situation where you have purchased more than one Product with one Order, the right of withdrawal may be exercised in whole or in part. This means that you can withdraw from the entire Order (all purchased products) or withdraw from a part of the order (one or more products).

3. The period for withdrawing from the contract (in whole or in part) expires after 14 days from the date on which you acquire (or a third party other than the carrier and indicated by you acquires) the ordered product.

4. To exercise the right to withdraw from the contract, you must inform us of your decision
to withdraw from this contract by an unequivocal statement in writing to the following address: Goldpoint Dorota Kasprzak – Sabik, ul. Marokańska 1S, 03-977 Warsaw. If you
have purchased more than one Product under one Order, it is necessary to state whether you withdraw in whole or in part from the concluded contract. In the event of lack of relevant information, it is assumed that you have withdrawn from the concluded contract in full.

5. In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract to the address indicated in paragraph. 4 or delivered a written declaration directly to the company’s seat at the same address.

§ 2. EFFECTS OF WITHDRAWING FROM THE CONTRACT

1. In the event of withdrawal from this contract, we will refund all payments received from you, including the cost of delivering the Product – the cost of delivery from the Seller to the Consumer,
if such have been charged (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard the method of delivery offered by us), immediately, and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction. Goldpoint Dorota Kasprzak – Sabik may withhold the reimbursement until receipt of the returned Product.

2. At the same time, we would like to inform you that the consequence of withdrawing from the contract is the necessity to return the Product . The product should be sent back or delivered to the following address: Goldpoint Dorota Kasprzak – Sabik, ul. Marokańska 1S, 03-977 Warszawa, together with a written declaration of withdrawal from this contract. The deadline is met if you send back the Product before the period of 14 days has expired.

3. Please be advised that you will have to bear the direct cost of returning the Product – the cost of sending it back to the Seller .

Annex 2 to the Regulations of the online store www.dorotagoldpoint.com

COMPLAINT FORM

ADVERTISING :

First name and last name: ………………………………………………………………………………………………………………………… …

Address: ……………………………………………………………………………………………………………………………… ………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

E-mail: ……………………………………………………………………… .; tel. ………………………………………………………….

Product purchase date: ………………………………………………………………………………………………………………… ..

Product name: ……………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………… ……………… ..

Order No.: …………………………………………………………………………………………………………………………… .

Quantity of the goods complained about: ………………………………………………………………………………………………………….

Unit price: …………………………………………………………………………………………………………………………

Total value of the goods: ………………………………………………………………………………………………………………….

CLAIM : description of defects 

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

When the defects were found: …………………………………………………………………………………………………….

Customer’s request related to damage or defect: 

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

…………………………………………………………………………………………………………………………………… ……………… ..

The claimed Product, along with the completed form and proof of purchase, should be sent to the following address:

Goldpoint Dorota Kasprzak – Sabik, ul. Marokańska 1S, 03-977 Warsaw .

Filing a complaint will be considered within 14 days from the date of filing the complaint.

…………………………………… (legible signature of the Client)